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training background

have you ever encountered cross-departmental prevarication and wrangling within the company?

have you ever seen a circle of phone calls or you can't solve the problem?

do you sometimes find that some cross-departmental problems are blocking you?

have you ever met cross-departmental colleagues, cross-departmental problems are not solved, but caused more serious estrangement?

have you been looking for tools and ways to resolve cross-departmental communication?

training object

middle-level management personnel and reserve cadres of enterprises

training income

after this course, you will understand;

1. dig out the root causes of common problems in cross-departmental communication;
2. master the key skills and methods of cross-departmental communication;
3. share the key points of cross-departmental communication;
4. reduce conflicts and improve enterprise efficiency, communication and coordination;
5. set up a common team goal;
6. improve the communication skills of personnel across departments.

training outline

the first one is about cross-departmental communication skills
sharing: three principles of cross-departmental communication
face first, truth second
never bother you
the first essence of active —— cross-departmental communication
first, create a good communication atmosphere
interactive drill: how to make a good start
second, the correct handling of different opinions between departments
share: finding pain and techniques that affect others
sharing: techniques that influence others in the interests of others
sharing: use the techniques of 'information asymmetry' to influence others
video watch: how to persuade people who are different from you
3 analysis techniques
interaction: is the communication object high-tempered?
interaction: is it time right to communicate with other departments?
interaction: do you have a mental barrier with you?
how to refine the first sentence
five, the communication varies from person to person
6. cross-departmental communication plan

second lecture: cross-departmental communication and collaboration
1. improve the common words in cross-departmental communication
1, feedback
explanation: other departments do not give feedback on 12 suggestions
2. execution
explanation: 9 solutions that are not implemented after confirmation
3. cooperate
explanation: 9 suggestions that other departments do not cooperate with
4. different opinions
field drill: 12 methods to deal with different opinions
5. coordination
actual combat drill: how to coordinate the problems of the enterprise
handicap
explanation steps: problem —— solution suggestions —— case drill
2. determinants of the success of cross-departmental cooperation
1, objective
sharing: performance communication and interview is a successful model
2. methods
3. interest
4. mind
5. style
third, cross-departmental combat problems
1. what to do without the results of repeated communication?
2. what if i meet some colleagues who say one thing and do one thing?
3. everyone is a parallel department. what should we do if we do not cooperate?
4. what if i do not understand the work of other departments, or even hold a negative attitude?
5. what about departmentalism (protecting subordinates and protecting the interests of departments)?
each other shirk responsibility, only know to complain and complain how to do?
7. what to do if each department has different views on the same problem?
communication has no ideal results, but things can not be delayed, how to do?
relating to several departments, each department will kick the ball, wrangling, how to do?---

third, improve yourself in practice
first, constantly improve their ability
think second, like the general manager
third, the indispensable self-communication
q & a: different industries, different levels of students to answer the practical questions

  noa|挪亚2022年课程计划.pdf