with the continuous improvement of living standards, people should not only consider the convenience and comfort, but also be pleasing to the eyes when they choose the mode of transportation. at the same time, the service standard of "transportation service" is also higher and higher. in fact, the transportation industry is also one of the service industries, and its core task is also to improve the service quality. especially in recent years, the competition among various modes of transportation has become increasingly fierce. only by continuously improving the service quality can we stand firm in the fierce competition and maintain the market share.
with the breakthrough development of high speed, heavy load and information technology, the logistics transportation service has gradually developed from tradition to modernization. the development of high-speed railway technology and railway heavy haul transport technology has improved the transport capacity and transport efficiency of railway lines. in terms of road transportation, various countries have established a sound road network and expressway network. in addition, there are more heavy-duty, specialized and fast trucks in the truck models. in addition, the improvement of highway maintenance and vehicle management technology has greatly improved the efficiency of highway transportation. in terms of waterway transportation, large-scale and specialized ships are giving more and more play to their advantages, especially oil tankers and container ships; with the development of high-speed ships, the advantages of short-distance bay and island areas are hard to be achieved by other modes of transportation. with the development of communication, navigation and other equipment and the wide application of high-speed transport aircraft, air transport has also entered a new stage.
transportation is the foundation and precursor of national economy. marx called transportation the "fourth material production department", which regarded transportation as the continuation of the production process. although this continuation is based on the production process, the production process cannot be completed without this continuation. therefore, although the production activity of transportation is different from the general production activity, it does not create new material products, does not increase the number of social products, does not endow products with new use value, but only changes its spatial position, this change enables production to continue and social reproduction to continue, so it is regarded as a material production department.
transportation service certification is through the third-party evaluation agency according to the service certification rules formulated by the agency, the transport enterprises to implement the sample selection, service management system review, service characteristics evaluation, review, certification decision review procedures to make service certification evaluation results.
○ gb / t 16177-2007 public air transport service quality standard
○ improve the service capacity and level, continuous improvement to obtain better social and economic benefits;
○ prove the strength of the enterprise, improve its popularity and credibility, win customer satisfaction;
○ provide credit and qualification certificates for large project bidding and government procurement bidding, and gain a head start in the competition.
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