the telecommunication service standard is the telecommunication service standard (order no. 36 of the ministry of information industry of the people's republic of china), which was deliberated and adopted at the eighth ministerial meeting of the ministry of information industry of the people's republic of china and came into force on april 20, 2005. in order to improve the quality of telecommunications services, safeguard the legitimate rights of telecommunications users, and ensure the systematization and standardization of telecommunications services and regulatory work, the specifications are formulated in accordance with the telecommunications regulations of the people's republic of china.
telecommunication service certification is to improve the quality of telecommunication services, safeguard the legitimate rights of telecommunication users, and ensure the systematization and standardization of telecommunication services and supervision. the basic quality requirements that telecommunication service operators should meet when providing telecommunication services are the minimum commitments of the telecommunication industry to the public, and are also applicable to the telecommunication services provided by a single telecommunication service network or multiple telecommunication service networks. the telecommunication service providers shall meet the service quality indicators and communication quality indicators specified in these specifications. the service quality index mentioned in the specification refers to a group of parameters that reflect the degree to which the inherent characteristics of telecommunications services meet the requirements, and mainly reflect non-technical factors. among them, communication quality index refers to a group of parameters that reflect the accuracy, effectiveness and safety of communication and mainly reflect technical factors.
noa can conduct comprehensive evaluation according to the telecommunication service quality of service providers and issue telecommunication service certification certificates to telecommunication service operators that meet the requirements of telecommunication service specifications.
telecommunication service is mainly to put forward requirements for service organizations, service personnel, service environment, service equipment and facilities, service supplies, service provision and continuous improvement of telecommunication service operators, and continuously improve their service quality on the basis of meeting the requirements of relevant national laws and regulations to ensure customer satisfaction.
telecommunication service certification focuses on the legality and compliance of service institutions, the safety and health of service environment, the health and professionalism of service personnel, and the consistency and effectiveness of service provision and customer satisfaction. it aims to meet the requirements of regulatory authorities and customer needs through certification and improve the brand image of service institutions.
○ no. 36 telecommunication service specification
○ provide scientific and reasonable construction standards and service specifications, improve the management level and service quality of the institution, enhance customer satisfaction and improve market competitiveness;
○ through the objective and fair evaluation of the third party, improve the credibility of the service institutions and provide consumers with a reliable basis for selection;
○ provide admissible evidence for the competent authorities of the industry, help create a good business environment, and promote the healthy and sustainable development of the industry.
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